Question 1

What is a space?

Accepted Answer

A space is a collection of pre-selected & pre-installed apps that is accessed at any given point of time.

Question 2

Can I create and run multiple spaces at a time?

Accepted Answer

It is not possible for users to create and run multiple spaces at the same time

Question 3

What is max session duration?

Accepted Answer

Session duration is the maximum continuous duration the machine would be running since it was started. i.e. 6 hours in premium plan.. The spaces would be auto-paused after the session duration but users can immediately resume it back.

Question 4

What do users get on a premium plan?

Accepted Answer

Users get high configurations - 6vCPU compute, 12GB RAM & 80 GB storage.

Question 5

What happens while my space is running and it reached max session duration limit?

Accepted Answer

Your space will be paused automatically. If you are on a premium or starter plan all your data will be saved.

Question 6

Can I leave my space open for however long I want?

Accepted Answer

There will be no interruptions at any point. However, your space will be paused automatically after 30 minutes of inactivity. This is to ensure you don’t lose hours of wasted resources.

Question 7

What is the minimum internet speed you require to run these apps?

Accepted Answer

Mininum internet speed you require would be 10-15mbps. The platform has adaptive streaming , The resolution changes based on your network speed. Higher the speed better resolution and no latency.

Question 8

Why is my space resolution low?

Accepted Answer

The platform has an adaptive streaming feature that checks your internet speed every 30 mins, If your internet speed is above 10 Mbps you should see a higher bit rate and better resolution.

Question 9

Why is my space not loading?

Accepted Answer

Please make sure to have an internet speed above 10mbps for ideal experience, disable your adblockers and browser pop-up settings if enabled. Try reloading the page, if still the issue persists, send us a message through support channels.

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